By Trent Cummings, LAK
Your turnover numbers are through the roof. You and your fellow leaders are consistently trying to find leaks and stop them – Being forced to be more reactive than proactive. There aren’t any overly negative feedback surveys, and everyone looks content when you walk by. What could possibly be the problem?
If this thought process sounds familiar, your business is likely in need of an alignment of leadership, rebuilding of trust, and company culture renovation. Many companies in the corporate and small business worlds struggle with culture issues and toxic work environments. Why? Because things these days change faster than they ever have before – It’s hard to keep up without a trusted game plan in place.
Full transparency: There is no immediate, overnight solution to fixing this. However, companies are now making it a main priority to better their employees’ quality of life, and in return, their retention & team satisfaction is growing – And it starts with Leadership.
One of the core ingredients in the positive company culture recipe is active, attentive listening to employees. You cannot crave innovative, groundbreaking solutions in one breath then disapprove of new ideas the next. Fostering an environment where employees can succeed is comfortable, while fostering an environment where they can fail is courageous. No one ever evolved following a mirrored path to their predecessors. If leaders can encourage room to grow, conversations will begin to flow. Mistakes will inevitably be made, but learning will occur. Confrontation is more beneficial to progress than complacency. It’s true, you won’t always like what you hear, but responding versus reacting to honest employee feedback develops trust, improves employee experiences, and creates a positive work culture.
Accepting constructive criticism from employees is necessary, but what you actually do with that feedback is vital.
Companies often offer employer evaluations to personnel only to overlook the results as soon as they’re collected. Disregarding this data diminishes trust and protests typically advertised company values. Reiterating feedback to the associate(s) and collaboratively exploring resolution is a great way to demonstrate your dedication to the employee experience.
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